Frequently Asked Questions-PHP

Today's lifestyle of an individual leads to long-term harm to health. The aim of all Indus Preventive Health Checkups is to protect and preserve good health, to facilitate early diagnosis and prevent future ailments than the existing ailments.

An individual 18 years and above can avail the preventive health checkup.

The appointment annexure is attached to the sale form. You need to fill the appointment annexure in all respects for us to allocate an appointment date. If the dates mentioned by you are not available, Indus will allocate the earliest available date.

Yes, you can prepone and / or postpone the appointment as per your convenience. However any preponements / postponements are subject to availability of space. Alternatively the appointment can be kept on waiting for the desired dates.

For every purchase of Indus Health Plus preventive checkups, you are entitled for a preventive checkup discount coupon applicable for senior citizens (age 60 and above). You can avail the benefit of the checkup at a highly discounted rate as mentioned on the discount coupon.

You should make the payment for the discount coupon (as per the charges mentioned on the coupon) to the office along with the original discount coupon for an appointment.

You are expected to report for the checkup as communicated by the customer care executive during the checkup instruction call. Any delay in reporting may either result in cancellation of the checkup or further delay in completion of the checkup.

Yes, you need to carry all your previous medical reports, prescription of the medicines which you take regularly etc to the centre. Please inform the doctor at the time of precounselling/consultation. It is suggested to carry a water bottle with you for the checkup.

For EsCP package: You can have a cup of tea and few biscuits in the morning and report for the checkup.

For ECP / CCP / ECHC / ECHC Plus package: A 12 hour fasting is required till the time you report for checkup, however you can have enough plain water during the fasting period.

Since you had confirmed the checkup appointment and accepted the instructions, we might have denied the request of another client for checkup. Hence it is necessary for you to keep the checkup date, unless otherwise for any emergency or unavoidable circumstances.

Indus puts in its best effort to ensure equivalence in service and delivery of the checkup. However there are various factors which affect the delivery of the product due to different delivery partners and some variation is likely.

Yes, the chances of problems are evident in all services and we are no exception to it. Mechanical / system / technical problems do come up with out any previous signs thereby causing unavoidable delays. Clients are expected to co-operate in such instances.

The checkup time depends on various factors viz package, gender, age, medical restrictions, location of the centre, consultants and doctors offering their services etc. However the checkups irrespective of the package are normally completed in a single day. It is likely that some test/s can be done after a break, even before counselling. You are therefore requested to keep the day free when you have the checkup appointment.

No, the checkup package cannot be split, except for CT tests which can be transferred as approved by the client.

You need to approach Indus Customer Care Executive since he / she is in a better position of understand and update you on your query.